PhotoDay LogoSupport

V. Services


PhotoDay’s extraction feature is called Knockouts. Studios can create a job, upload their photos, submit them for knockout, then move the knocked-out images to the corresponding gallery. Studios can also move the original images to the gallery and download the knocked-out PNG images.

For more information about how Knockouts work, please read Best Practices for Knockouts. This guide contains step-by-step instructions to get started!

What types of knockouts does PhotoDay Offer?

At this time, PhotoDay’s Knockout feature can remove backgrounds from images with the following requirements:

  • Green or blue background. (If backgrounds are mixed, please submit 1 job for green backgrounds and 1 job for blue backgrounds)

  • Headshots, ¾ length or full-body where all body parts are on the backdrop.

  • Backdrops must be free from wrinkles.

  • Only 1-2 subjects per image.

  • Backdrops cannot be lit.

  • No shadows should be present behind the subject.

How to submit a Knockouts job

First, you’ll need to create a job. After creating a Job, go to Services > Knockouts. Read the welcome message and follow the instructions by clicking on the orange bubble icon on the bottom right of your screen:

Once you've been in touch with and approved by Support, your Knockouts section will look like this:

Click to create your first knockout job. Name your Knockout Job:

Click Learn under Getting Started:

Be sure to click on all three articles to read all about PhotoDay Credits, Getting Started, and Best Practices:

Next, click Upload under Upload Photos:

Here you can upload your images:

Please note that any keywords or folders will become tags (for group/public galleries) when/if the images are moved to your gallery after the Knockouts job is completed. Learn more about tags.

Once your images have been uploaded, click Review under Review Uploaded Photos:

Once you're done reviewing, Click Done:

Next, Click Submit under Submit Knockouts Job:

A window with your total cost and our terms will appear. Click Agree & Submit when you're ready:

If you need to add more credits, this window will pop up for you to reload your wallet:

You can always check your credits balance by going to Settings > My Studio > Wallet:

Once you've submitted your Knockouts job, the status will update to Processing:

Knockouts can take up to 2 business days once reviewed & approved (if necessary). More FAQ and Details here. Once completed, you will receive an email from (to your studio account email address) letting you know your Knockouts are ready with a link to view them. Be sure to check your spam!

Once you've received the email, click View:

You'll be taken to your Studio Panel > Job where you can open the Knockouts Job. Notice the Status now says Knockout Complete:

Here you can review the knocked out images:

If you'd like to download the PNG files to your computer, click the Download Photos button. When it's ready to download, the job's status will be updated to Download Ready:

Next choose where on your computer to save your folder:

If you'd like to move the images to your Job's gallery, click Move to Gallery:

You can choose to move only the knocked out PNG images to the gallery, or the knocked out PNG images as well as the original images.

Once you click Move, the images will populate in the Photos section of your Job:

This example is showing a Private Gallery without any Subject Data previously uploaded.

In this scenario, the images will be in Unmatched, All, and Knocked Out:

For more details, FAQ, and best practices, please read Best Practices for Knockouts.


One of the more helpful features associated with private galleries and their subject data is the ability to export your gallery's data in a variety of formats. These options can be found in two places - under "Services" in your job's sub-navigation:

As well as in your main Subjects Data section by accessing the "View/Edit" option and selecting Exports:

There are three different types of exports:

Subject Data - This will export your subject data as a standard CSV file that can be imported into any spreadsheet software.

Yearbook - This will export your subject data (.txt file), along with the resized primary photo associated with each subject into a formatted PSPA archive.

Service Item - This will export your subject data (.csv file), along with a primary photo associated with each subject. You can select from a list of crop templates or customize the crop.

Ready to create your first export file? Head to the Services Tab from your job's sub-navigation menu and click the + sign or "here" to get started:

Name your export and click Create:

Now you'll be taken to a screen that will walk you through getting the right files and data for your export:

You'll want to start by selecting subjects, which will open a window to choose your specifications. Here you can choose via the drop-down menus which subjects to include and how to group them:

Once you click Confirm, you'll be taken back to the main screen where you can select your export type next:

If you select Yearbook or Service Item, you'll next need to select your Primary Photos:

If you've featured photos, they'll be set as primary photos for this export or you can override this by selecting a different option from the drop-down menu. Check out our Featuring Photos section for more details.

Finally, the last step is to set your crop:

Photos will be cropped to the blue box which is automatically centered in the sample. You can adjust the position of the crop by clicking and holding anywhere within the blue box and dragging it to the desired position.

Note: Cropping will not work on photos that contain more than one subject or any other photo compositions.

If you've cropped your own images, you can remove auto-crop by clicking the toggle in the top right corner of the window.

Once you click Confirm, you'll be taken back to the main page where you'll click Start Export:

When you click Process Export, PhotoDay will begin processing your export file. Once it's completed, you'll have the opportunity to review the subjects and photos selected and adjust the crop.

Once the status has updated to Ready for Review, you can click on the name of your export to review:

On the Review Photos screen, you can change a subject's photo and adjust crops. These sample photos triggered a warning because there isn't enough margin for a proper crop. PhotoDay will do its best to crop these photos, but will issue a warning that you can either tweak or choose to ignore.

Once you're happy with your cropping and the photos selected, you can click Confirm:

And prepare to export:

It might take a few minutes for the file to be ready depending on the number of subjects in the export, but don't worry! You'll receive an email once the export file is available for download. You can also track the progress and download when it's complete: